Supporting Cisco Service Provider IP NGN Operations (SSPO)

Supporting Cisco Service Provider IP NGN Operations (SSPO) Training

Supporting Cisco Service Provider IP NGN Operations(SSPO)

10 – 14 January 2011
28 February – 4 March 2011

Excellent Training Programme !!! - teaches the required skills for real Service Provider (SP) working environment with emphasis on Operations…. based on job roles for Network Operation Center (NOC) Staff….. covers ITIL/eTOM/FCAPS processes….. Hands-on Lab Practices with tools like, BMC Remedy (Trouble Ticketing System), IBM Tivoli Netcool (Fault / Change Management Console), Cisco NCM and Generic SNMP Tools….. Operation Automation Methods i.e. Method of Processes Procedure (MOP), Cron Jobs and TCL/Bash Scripting, etc…. All centered around SP Core/Edge Backbone Network with CISCO Routers i.e. CRS, XR12000, ASR9000, C7200 …and IOS XR CLI. ————-Palaniappan Alagan CCIE #1922 (I have not seen any similar training programme over the last 20 years in North America or APAC countries ….this is what our SP students worldwide has always been asking us to teach)

The Supporting Cisco® Service Provider IP NGN Operations (SSPO) Version 1.0 course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I Support Engineer in a prescriptive troubleshooting environment within a carrier-class

IP Next-Generation Network (NGN) Core Infrastructure.

Duration

Five days, 9.00 am – 5.00 pm

Target Audience

Support staff
Service Provider Network Operations Center (NOC) personnel
Service Provider Engineers
Service Provider Partners

Course Objectives

Upon completion of this course, you should be able to meet these overall objectives:

Describe service provider NGN technology trends and their effect on operational environments
Describe the various NMS tools available to monitor networks and network devices
Implement incident (event) management procedures
Demonstrate fault management procedures
Describe the configuration management process
Demonstrate change management procedures
Identify performance management procedures

Course Prerequisites

The recommended knowledge and skills that a learner should have for the best learning outcome include:

IP networking fundamentals; those topics supported by the ICND1 course
Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
Troubleshooting methodology knowledge or experience as applied to IP network environments
UNIX and/or Linux operating system experience or general familiarity

Course Outline

The course contains these components:

Course Introduction
Module 1: Introduction to the Service Provider NGN and the Operations Environment
Module 2: NMS Tools and Protocols
Module 3: Incident Management
Module 4: Fault Management
Module 5: Configuration Management
Module 6: Change Management
Module 7: Performance Management

Lab Outline

Lab 1-1: Verify Lab Access
Lab 2-1: Obtain MIB information
Lab 3-1: Incident Management Case Study 1
Lab 3-2: Incident Management Case Study 2
Lab 3-3: Process Incident and Trouble Tickets
Lab 4-1: Execute Network Operations Diagnostic Procedures for Network Faults
Lab 4-2: Practice Incident and Fault Management: Diagnose a Network Link Fault
Lab 4-3: Practice Incident and Fault Management: Diagnose a Cisco IOS Software Device Failure
Lab 4-4: Practice Incident and Fault Management: Diagnose a Cisco IOS XR Software Device Fault
Lab 4-5: Practice Incident and Fault Management: Diagnose a Network Layer 3 Issue
Lab 4-6: Instructor-Led Lab Debrief Session
Lab 5-1: Given a Basic Device Management Script, Interpret the Desired Script Operation
Lab 5-2: Given a UNIX Cron Job File, Interpret the Desired Operations
Lab 6-1: Perform a Change Request, Image Upgrade: Take Corrective Action If Needed
Lab 6-2: Perform a Change Request, Image Upgrade: Take Corrective Action If Needed
Lab 6-3: Perform a Change Request, New Command: Take Corrective Action If Needed
Lab 6-4: Perform a Change Request, New SNMP Community String: Take Corrective Action If Needed
Lab 6-5: Perform a Change Request, New SNMP Community String: Take Corrective Action If Needed Instructor-Led Lab Debrief Session.